Privacy Policy
Your privacy matters to us. This policy explains how Supremis Nexta collects, uses, and protects your personal information when you use our budget software tools and services.
Information We Collect
We collect different types of information to provide and improve our budget software services. Understanding what data we gather helps you make informed decisions about using our platform.
Categories of Personal Information
Account Information
- Full name and email address
- Username and encrypted password
- Profile picture (optional)
- Account preferences and settings
- Subscription status and payment history
Financial Data
- Budget categories and amounts
- Income and expense records
- Financial goals and targets
- Transaction descriptions and notes
- Custom budget templates
Technical Information
- IP address and device identifiers
- Browser type and version
- Operating system information
- Usage patterns and feature interactions
- Error logs and performance data
Communication Data
- Support ticket conversations
- Feedback and survey responses
- Email communications
- Marketing preferences
- Product usage feedback
We collect this information when you register for an account, use our software features, contact customer support, or interact with our website. Some data is collected automatically through cookies and similar technologies, while other information is provided directly by you.
How We Use Your Data
Your personal information serves specific purposes that directly benefit your experience with our budget software. We don't use your data for purposes unrelated to our services.
Service Provision
Processing your financial data to generate budgets, track expenses, and provide personalized financial insights through our software tools.
Account Management
Maintaining your user account, processing subscription payments, and ensuring secure access to your personal financial information.
Customer Support
Responding to your questions, troubleshooting technical issues, and providing assistance with budget software features and functionality.
Product Improvement
Analyzing usage patterns to identify popular features, fix bugs, and develop new tools that better serve your budgeting needs.
Security Protection
Monitoring for suspicious activity, preventing unauthorized access, and protecting both your data and our systems from security threats.
Legal Compliance
Meeting regulatory requirements in Vietnam and other jurisdictions where we operate, including tax reporting and financial regulations.
Important Notice
We never sell your personal financial data to third parties or use it for advertising purposes outside our own services. Your budget information remains private and is only accessed by authorized personnel when necessary for service provision or technical support.
Data Sharing & Third-Party Disclosure
We maintain strict controls over when and how your information is shared. Your financial data is never sold or rented to other companies for their marketing purposes.
When We Share Information
Service Providers: We work with carefully selected companies that help us operate our budget software. This includes cloud hosting providers, payment processors, and customer support platforms. These partners only access information necessary for their specific services and are bound by strict confidentiality agreements.
Legal Requirements: We may disclose your information if required by Vietnamese law, court orders, or government regulations. This includes situations involving tax compliance, anti-money laundering requirements, or legitimate law enforcement requests.
Business Transfers: If Supremis Nexta is acquired by or merged with another company, your information may be transferred as part of that transaction. You would be notified in advance of any such change in ownership or control.
Emergency Situations: We may share information to prevent serious harm to individuals or protect our rights and property, but only when we believe in good faith that disclosure is necessary.
In all cases, we limit data sharing to the minimum necessary and require recipients to protect your information with appropriate security measures. We maintain records of any data sharing activities as required by Vietnamese privacy regulations.
Your Privacy Rights
As a user of our services, you have specific rights regarding your personal data. These rights are protected under Vietnamese privacy laws and our own company policies.
Access Your Data
Request a copy of all personal information we hold about you, including your financial data, account history, and communication records.
Correct Information
Update or fix any inaccurate personal data in your account. Most information can be corrected directly through your account settings.
Delete Your Account
Request complete deletion of your account and associated data, subject to legal retention requirements for financial records.
Restrict Processing
Limit how we use your data while maintaining your account, such as opting out of marketing communications or data analysis.
Data Portability
Export your budget data in a structured format that you can use with other financial software or services.
Withdraw Consent
Revoke permission for specific data processing activities, though this may limit your access to certain features.
To exercise these rights, contact our privacy team at info@supremisnexta.com with your specific request. We'll verify your identity and respond within 30 days as required by Vietnamese privacy regulations. Some requests may take longer if they involve complex technical processes or large amounts of data.
You also have the right to file a complaint with Vietnamese data protection authorities if you believe we've mishandled your personal information. However, we encourage you to contact us first so we can address your concerns directly.
Security Measures & Data Protection
Protecting your financial information is our top priority. We implement multiple layers of security to safeguard your data against unauthorized access, theft, and misuse.
Encryption
All data is encrypted both in transit and at rest using industry-standard AES-256 encryption. Your financial information is never stored or transmitted in plain text.
Access Controls
Strict role-based access ensures only authorized personnel can view your data, and only when necessary for service provision or technical support.
Infrastructure Security
Our servers are hosted in secure data centers with physical security measures, redundant power systems, and 24/7 monitoring.
Regular Audits
We conduct quarterly security assessments and penetration testing to identify and address potential vulnerabilities in our systems.
We also maintain comprehensive backup systems to prevent data loss and have incident response procedures in place. If a security breach affects your data, we'll notify you within 72 hours and provide details about what information was involved and what steps we're taking to resolve the issue.
While we implement strong security measures, we also recommend that you use a strong, unique password for your account and enable two-factor authentication when available. Never share your login credentials with others or access your account from public computers.
Data Retention Periods
We keep your information only as long as necessary to provide our services and meet legal requirements. Different types of data have different retention periods based on their purpose and legal obligations.
Retention Schedule
Your budget information, preferences, and account details are retained while your account remains active and for 12 months after account closure.
Transaction data and payment records are kept for 7 years to comply with Vietnamese tax and financial regulations.
Customer support conversations and email communications are retained for 3 years for service quality and legal purposes.
Server logs, IP addresses, and usage analytics are kept for 18 months to maintain system security and performance.
Email preferences and marketing interactions are retained until you unsubscribe or request deletion of your account.
Information subject to legal proceedings or regulatory investigations is retained until the matter is resolved.
When retention periods expire, we securely delete or anonymize your data so it can no longer be traced back to you. Some aggregated, non-personal statistics may be retained indefinitely for business analysis, but these cannot identify individual users.
If you close your account, we'll delete most of your personal data within 30 days, though some information may be retained longer due to legal requirements or legitimate business purposes like preventing fraud.
International Data Transfers
While Supremis Nexta is based in Vietnam, some of our service providers and backup systems may be located in other countries. We ensure that any international data transfers maintain the same level of protection as required by Vietnamese privacy laws.
Our primary data storage and processing occurs within Vietnam or in countries with adequate privacy protections. When we transfer data internationally, we use standard contractual clauses or other approved mechanisms to ensure your information remains secure and protected.
Countries where your data may be processed include Singapore for cloud infrastructure, the United States for certain software services, and members of the European Union for backup storage. All our international partners are required to implement appropriate security measures and data protection practices.
If you have concerns about international transfers or want more specific information about where your data is stored, please contact our privacy team. We can provide additional details about our data processing locations and the safeguards in place.
Privacy Questions & Contact Information
If you have questions about this privacy policy, want to exercise your data rights, or need assistance with privacy-related concerns, our team is here to help.
Hoàng Mai, Hà Nội 10000
Vietnam
We respond to privacy inquiries within 5 business days and will work with you to resolve any concerns about how your personal information is handled. For urgent security matters, please call our phone number directly.
This privacy policy may be updated periodically to reflect changes in our services or legal requirements. We'll notify you of significant changes through your account email or by posting a notice on our website. The current version is always available at supremisnexta.com/privacy-terms.html.